Lumber Crayon

DELIVERY

Delivery is free for all orders over $100 + GST to most of the Gold Coast, Tweed, Logan, Yatala, and Brisbane area (excludes Brisbane City and other unusual areas).
Please note: If you are unsure if your delivery address falls inside our Free Delivery area, please contact our office to confirm.
Please note: There are some areas where couriers won't go at a reasonable price. It is best to check with us if your delivery location is free of charge.

Occasionally, your online shopping cart may not be able to easily calculate your shipping requirements. This is called Manual Shipping.

In this case, you will be notified on checkout that your freight charges will need to be calculated separately.

Once you place your order we will get back to you promptly via email with a freight quotation for your order, if you do not wish to proceed we will refund the total amount of your order.

For customers inside our FIS area (delivery via ABL truck), please submit your order before 12:30pm to ensure prompt next day delivery.

Customers whose orders travel via external courier, please ensure your order is placed by 2pm to guarantee next day despatch.

This is based on Queensland EST & excludes custom or special product order.

Please note: We are unable to pre-arrange a delivery time due to our ever changing delivery runs.

Please note: Due to size or volume some products may be restricted in their delivery zone. Also, we cannot deliver to PO Boxes, please provide a physical address on checkout.

Read more about our delivery terms here.

RETURNS

If, for any reason, you are not satisfied with any purchases you make from this site simply call or email us within 31 days from receipt of the goods. ABL will not accept returns unless we have been notified in this manner.

We will arrange the return of your purchase and replace your order or refund you*. Goods must be returned in the condition you received them.

Return freight will be at ABL’s cost only when there has been an error on ABL’s part. If the error is ours we will cover freight charges for the return of goods. If the fault is not ABL's we will not cover return shipping or refund the original shipping costs.

Please note that special orders and custom made lines will only be replaced or refunded if the error is ours.

Of course, ABL is bound by relevant legislation under the Trade Practices Act (1974). These guidelines are for the protection of your customer rights. Our terms do not override the provisions given by the Trade Practices Act (1974)

*Some returns may incur a 10% re-stocking fee. You will be advised of this when arranging the return.