Frequently Asked Questions 


How do I find a specific product I am looking for?

The quickest / easiest way to find a product is to use our intuitive search bar located at the top of the page. You can search a product using the item number (if known) or product description / keyword.

If you wish to browse our range of products, use the “Browse Categories” tab located in the top navigation bar and select the product category best related to the item you seek.


How do I retrieve my password?

To retrieve / reset your password, click the “Login / register" tab located at the top right of the page. You will be taken to our login page where at the bottom you can enter your registered email address and click "Request A New Password". A temporary password will be sent to your email. After logging in using these details you will be prompted change your password.
For existing customers who've never logged in online, please phone our office on 07 5618 5100 to check what email address you have registered with us. Also, if you've forgotten the login email please phone us to retrieve it.


How do I update my address / contact details?
You can update your contact and delivery details under the "My Account" section. Click on the "My Account" tab located in the top navigation bar and select "My Account". Here you can edit your email address, phone number, contact name, delivery & postal address and password details.


How do I view my previous orders?

You can view your order history by clicking on the "My Account" tab in the top navigation and selecting "My Account". Then scroll down to the "Order History" section. Here you click on the order number to view the tax invoice. If there's an order you wish to duplicate simply click on the "Re-Order" link and complete your purchase.


Do I have to be a business to order?
No! You can order any of our products as an individual not attached to a business. Whether it is a hand sanitiser or silicone everyone and anyone is welcome to buy at ABL Distribution


Where do you ship to?
We ship anywhere nation wide! If your needed information specific to delivery check out our Delivery Page.


What does 'Manual Shipping' mean?
Manual Shipping just means that the website couldn't calculate your shipping charges automatically, it could be because of your location, size of the items or being dangerous goods. If your order requires 'Manual Shipping,' the order will come through to us and we will contact you via email for your shipping cost. 


There's no 'add to cart' button, how do I purchase it?
When you find a product that you cannot add to your cart, it means that - that item is out of stock and you could be waiting a while to receive it. Once the product arrives you will see the 'add to cart' button again. We check our stock levels daily and update our 'add to cart' goods where possible.


I have a credit on my account, how do I apply it to my order?
Credits are unable to be applied to web orders and are only able to be used via phone sales on 07 5618 5100 or email sales at sales@abldistribution.com.au


I can't find an item or want another question answered
The only way we can assist you in anyway is by direct contact. You can phone us on (07) 5618 5100, email at sales@abldistribution.com.au or via our web chat right here on the website. Please note that any order notes/delivery instructions you place on your order will only be seen by our delivery drivers.
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